Project ManagementThe following is an outline of how we typically approach full-scale projects.
Designation of Project Manager
When you engage our services, we’ll designate a project manager (PM). The PM will send you an introductory email, schedule a kickoff meeting with your key stakeholders, and serve as your primary point of contact throughout the project
The PM will develop a project packet using Promenet’s standard documentation procedures. Once it’s complete, the PM will send your key stakeholders a copy of the project packet so they can review it before the kickoff meeting begins. A project packet typically contains:
Pre-Implementation Datasheet. In order to provide you with top-level service, we may need information on your existing network components and on how you intend to configure your new network components. This section may also list some key requirements that need to be met before we can embark on each stage of the project.
Preliminary Schedule. A timeline of the services we’ll render as part of the project.
Acceptance Test Procedure. An acceptance test procedure, or ATP, is a series of trials you’ll use at the end of the project to make sure your network components are running properly. In some cases, we may run through the ATP remotely with your technical personnel (ideally using a screen share). If the tested components pass every trial, the project will be considered complete. Before the project begins, we’ll ask that you review the tests and verify they meet your expectations. We’ll be happy to make changes to them, within reason. At the kickoff meeting, the PM, Account Executive, and other members of the project team (as warranted) will meet with your key stakeholders to discuss the project packet, address your concerns, and ensure everyone involved has the same expectations.
If our proposal includes new hardware, the PM will work with your technical personnel and our Purchasing Department to ensure your hardware is shipped to the proper address and arrives on time.
We can complete certain types of services—mainly configuring new hardware and/or virtual resources—at our staging facility. The work we do at our staging facility is considered “offsite.” We’ll render as many services offsite as possible, since offsite work cuts down on incidental expenses and reduces the overall cost of the project.
Other parts of the project may require our engineers to travel to your offices; the work we do at your offices is considered “onsite.” The PM will coordinate with your technical team to ensure that our onsite work is non-disruptive and that any down-time required as part of the project will have a minimal effect on your users’ productivity.
First-Day-In-Service (FDIS) Support
A Promenet engineer will stay onsite for a portion of the day on which your new solution(s) go live, helping your technical personnel smoothly manage the transition. Since some projects have multiple cutovers and go-lives, we may not provide FDIS support for every phase—we’ll coordinate with your technical team to ascertain exactly when FDIS will be most appropriate and most useful.
Acceptance Test Procedure
Once we’ve implemented all the solutions included in the project, we’ll expect your technical personnel to complete the ATP found in the project packet. If your personnel require our assistance, we’ll be happy to provide it.
Project Completion Report
We’ll provide you with project-completion documentation, including a list of the services we rendered, Visio diagrams of your new resources (where applicable), a list of new hardware installed, and a list of major new applications/platforms installed.