Managed ServicesWe'll free up your IT personnel, giving them more time for work that really matters.
An IT team is at its most valuable when it operates strategically.
IT teams should focus on increasing the productivity, performance, and security of all other departments and business divisions. That means researching and implementing new solutions.
The more time an IT team spends on new solutions, the more valuable it is. Unfortunately, today’s IT teams are frequently bogged down with repetitive maintenance and troubleshooting—basic, mind-numbing tasks that take up time but have little value when it comes to pursuing growth.
Managed services solve that problem. We’ll take over monitoring and proactively updating your network infrastructure. Our expert engineering team will keep things running smoothly in the background, giving you more time to focus on your goals.
We were recently named to the CRN MSP500, a list of the top 500 managed-services providers in North America, for the fourth year in a row. CRN placed us in the Pioneer 250 category, which is reserved for businesses that make managed services a fundamental priority.
24x7x365 Monitoring and Alerting
We’ll monitor the status of your Covered Network Resources at all hours, every day of the year. If we see an event that warrants your attention, we’ll notify you. Our technical personnel will be available to respond to critical issues on a 24×7×365 basis.
Unlimited Remote Support
We’ll provide you with unlimited remote support for your Covered Network Resources at no charge. Call us or email us any time, and we’ll work with you until the problem’s fixed.
Free Onsite Support
At times, we may determine that your Covered Network Resources require onsite troubleshooting. You’ll get a certain quantity of free onsite support per month for those scenarios. Our engineers based in NYC travel all over the country to help our customers.
We’ll act as your liaison with vendors. If a Covered Network Resource has a critical error, we’ll contact the manufacturer to try and resolve the issue. In the event of a hardware failure, we’ll create and RMA and manage the RMA process. When the replacement arrives, we’ll help you configure it.
We’ll ensure your antivirus console is running properly on the back end. We’ll also ensure antivirus is installed and up to date on your Covered Network Resources.
Updates and Patches
We’ll update the software/firmware of your Covered Network Resources whenever necessary to maintain proper network functionality.
We’ll perform regular walkthroughs of your facilities, during which we’ll visually review your network devices and confer with your IT decision makers (if they’re available). Physical inspections of your facilities give us the chance to make sure your equipment is set up in the best possible way, which is essential to preventing network issues.
Roadmaps and Consultation
We’ll hold a regular meeting with your key stakeholders to go over your feedback and create IT roadmaps that address your future expectations. At minimum, this meeting will include the primary Promenet engineer assigned to your network and your Promenet account executive.
Contact us to learn more about voice-infrastructure support, helpdesk support, and other assistance we offer through managed services.